Please carefully read the section labeled "Important Steps" below. This section includes information on what you should do before, during and after the process of your ID changing.

You can use the "Collision Look Up" tool on this page to see if and when your username will be changing.

Nothing. You will be able to continue using your current username for everything with no interruption in service.

You should have received an e-mail with your migration date. If not or if you have forgotten it, you can use the "Collision Look Up" tool on this page to retrieve your migration date.


To check when your account migration is complete you can use the "Status Checker" tool on this page. Simply enter in your original username and click "Check" to retrieve the status of your account migration.

All Exchange and SunOne calendar data will be migrated so you will not lose anything.

Your portal calendar, however, will need to be backed up using the export tool. Follow this guide to learn how to do this.

The two most important things for you to do before your username changes are:

1. Login to the portal and backup your portal calendar using the export tool. Follow this guide to learn how to do this.
2. Use the tool on this page labeled "Get Initial Portal Password" to retrieve your new account's password so you can login once your username change has been completed. If you do not do this then you will have to call the service center when your new account is ready. Save this password in a safe spot so you can retrieve it once your account has changed!

If you are logged into any system, PLEASE LOG OUT. Not doing so could corrupt data during the change.

DO NOT try to access any of the systems with your username.

This includes but not limited to e-mail, the portal, e-learning, CORE, and wireless. Doing so could interfere with the change and possibly cause data corruption with your account.


At 8 AM the following day your username should have changed. You need to verify this using the "Status Checker" tool on this page before proceeding. Once you have verified your username has changed you can continue to the next step "What should I do the day after my username changed?"

If you are a student who has an 8 AM class the day after your username changes, and you need access to your account, you can do the following:
Prior to 8 AM verify that your username has changed via the status checker. If so, then you can continue to the next step "What should I do on the day after my username has changed?" to complete your new username setup.

WARNING! Before you do anything, use the "Status Checker" tool on this page to verify that all of your accounts have been completed before logging into any system. If any account has not been completed then please call the IST Service Center at 732-743-3200 and select menu option 8 for RUID change assistance.

If all your account migrations have been completed then you can now begin the process of setting up your new username and accounts. Follow the steps below:

1. Use your new username with your existing password to login to the university network and/or your computer.
2. Retrieve your initial portal password from when you saved it prior to your account changing.
3. Go to the portal and login using your new username and your initial portal password.
4. You will be prompted to set a new password as well as your secret questions and answers. Note: This password will sync to all your other accounts such as e-mail, CORE, etc.
5. If you are a SunOne e-mail user and you use an external e-mail client such as Microsoft Outlook then you will need to update your e-mail settings using your new username and password. Please use one of the following instructions to help with this:
   • Outlook 2011
   • Outlook 2010
   • Outlook 2007
   • MAC Mail
   • iOS Devices
   • Mozilla Thunderbird
   Note: If you are an Exchange user then you do not need to change anything.
6. Test the rest of your accounts such as e-Learning Angel/Moodle, My Apps applications, etc.
7. Logout of the network and log back in with your new username and password to verify they work.

Attention! Both your computer and mobile device settings all need to be updated with your new username and password.

Note: If you experience any difficulty please contact the IST Service Center at 732-743-3200 and select menu option 8 for RUID change assistance.

You will not lose any e-mails during this username change process. Forwarding will be put into place so that any email sent to your old address will still get delivered to your new address.

Steps are being taken to preserve all of your existing email, folders, and address books so that they are all available for you to use when your new email address is ready.

You will not lose any e-mails during this username change process. Forwarding will be put into place so that any email sent to your old address will still get delivered to your new address.

If you login to the portal to access your e-mail account via web mail or you use Outlook with Exchange, then you do not need to do anything. For more information about web mail at the university please refer to this web page: http://www.umdnj.edu/istweb/istaccess/student/computer_WebMail01.shtml

If you use an e-mail client that is not supported by IST then you will need to update your account details in order to access your new e-mail account.
Please use one of the following instructions to help setting up your e-mail client:

• Outlook 2011
• Outlook 2010
• Outlook 2007
• MAC Mail
• iOS Devices
• Mozilla Thunderbird

Note: If you are an Exchange user then you do not need to change anything.

You will not lose any e-mails during this username change process. Forwarding will be put into place so that any email sent to your old address will still get delivered to your new address.

IST will migrate all your group and channel customization data to your new username. Once this occurs all your portal data will remain intact and it will be as if nothing had changed.

Keep in mind that your password will be reset upon completion of your migrated account. Please use the tool on this page labeled "Get Initial Portal Password" to retrieve this password PRIOR TO YOUR ACCOUNT MIGRATION. Keep this new password in a safe place until your migration has been completed so you can use it once your new account is operational. The status of your migration can be checked using the "Status Checker" tool on this page.

IST will migrate all your data to your new account. All your group data will remain intact and you should see no difference.

The first time you login to the network you will use your new username and your existing password.

Every subsequent time you will use your new username with your new password. Refer to Important Steps for more information on setting your new password and configuring services.

Nothing will happen. All data will be migrated over to your new account and you can login using your new username and password without any issues.